The support we provide to all our customers, learners and candidates is responsive, versatile and effective, and based on the following values:

Creating value

Our services and the way we deliver them, must ultimately bring value to all our customers, clients and stakeholders. By providing value to our customers, we retain relationships and develop long-term strategic partnerships.

Taking responsibility

We are a nationwide business that encourages localised decision-making. Individual employees and managers feel confident when using their own initiative, which ensures we respond swiftly and decisively to support those who are relying on our services.

Pride in our communities

We are socially responsible in everything we do. We support our local communities and pride ourselves on being an employer of choice.

Being the best we can be

We do our utmost to achieve the very best for our customers, candidates, learners, colleagues and for ourselves. Our business provides effective leadership and supports individual development, to ensure staff are proficient and comfortable in managing independently and within their wider teams. We do so by encouraging diversity and equality of opportunity.

Demonstrating integrity

When working with others we are professional, open, loyal, candid and responsive. We earn the right to successful relationships through demonstrating high levels of honesty, trust and integrity.