Source is part of The Pennon Group and is the contact centre and first point of contact for South West Waters customers. 

This year South West Water were awarded with ‘Best return on customer service investment’ by The Institute of Customer Service. “We put customers at the forefront of everything we do”.

Acorn is proud to work in partnership with Source, managing all of their Customer Service opportunities, placing hundreds of talented people into customer service roles.

Why work at Source?
  • It’s a great place to work! The culture is supportive, collaborative and employees are empowered throughout their journey.
  • Award-winning organisation.
  • The opportunity to complete accredited training courses.
  • Benefits include free parking, onsite yoga classes, gym discount, acupuncture, Theatre Royal ticket discount, changing room facilities (to include showers and hairdryers) and a subsidised restaurant on-site, which has a variety of deliciously healthy and nutritious food options.
  • Dedicated Employee Advice line to support with any practical or emotional challenges.


Working here is the best experience — to feel valued and know that I can make a difference in a vibrant and challenging environment makes a huge difference. It is truly a wonderful environment to work in!

Take a look at our case study to see why you should work at Source. 

Find out more


Let's talk!

We'd love to hear from you if you enjoy providing high-quality customer service. Even if you have not previously worked within a similar environment. What matters to Acorn and Source is the passion to deliver outstanding customer service, a strong work ethic and being an excellent team player.

If you would like to be part of an award-winning customer service team with the opportunity to develop a career and make lots of friends then contact us today via

How will Acorn support you?
  • We have a dedicated team based on-site at Source to support in all aspects of HR and Health and Safety.
  • We care about your future and will always encourage temporary to permanent opportunities wherever possible.
  • We provide induction training and will always review further training with Source to ensure progression.

Pennon GroupSource is part of the Pennon Group

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