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Case Coordinator
Bournemouth, Dorset
Salary: Negotiable
Job Type: Temporary
Start Date:
Job Reference: 204333
Added: 15 Apr 2019
Job Description

Case Coordinator - Bournemouth

Close to public transport

Temp with Perm opportunity

Excellent Rate of Pay and Benefits package on offer

Monday to Friday 9-5:30pm

Acorn Recruitment is representing one of our top clients who specialise in Utilities. This role is all about building relationships and handling them in the best way possible. In return you will become part of a key team that is significantly recognised within the business and rewarded accordingly.

Our client has professional working environment which is friendly and supportive consequently they promote from within and are looking for people to build a career with them. One of the many benefits that our client has to offer is the chance to complete various recognised qualifications which will help you with your career development.

Free parking is also available.

Main duties include but are not limited to:

  • Manage individual customer cases using appropriate ligation and enforcement strategies to maximise debt collection whilst adhering to court process.
  • Knowledge of external regulatory frameworks including Civil Procedure Rules in connection with debt collection, ensuring compliance with Company commitments to the same.
  • Work will involve incoming and outbound telephone contacts, written correspondence, non contact administration and representing the Client in contact with third parties and customer representatives.
  • Identify fraudulent accounts and refer these to the Team Manager.
  • Initiate and put forward suggestions to improve processes and procedures.
  • Ensure individual performance targets and agreed objectives are achieved and maintained.
  • Work with other teams within the Debt Prevention.

Department To be considered for this position:

You will have excellent customer service skills

Be able to work to KPIs and targets Have a positive can-do attitude.

Recent inbound or outbound call experience would be an advantage bit is not essential.

PLEASE note free parking is available but this site is also close to public transport routes.

If this sounds like a role you would be interested in please apply today.

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