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Customer Service Advisor
Gloucester, Gloucestershire
Salary: Up to £8.72 per hour
Job Type: Temporary
Start Date:
Job Reference: 212814
Added: 30 Jul 2020
Job Description

Customer Service Advisor - Temporary to Permanent - £8.72 per hour

An experienced Customer Service Advisor is required to provide excellent customer care, in dealing with associated queries, order processing, returns and all other tasks relating to customer ordering process.

Hours of work:

Monday to Thursday 8:30am - 5:00pm and Friday 9:00am - 4:30pm - 39 hour per week

Pay rate £8.72 per hour

Main Duties will be:

  • To handle customer requests for information / complaints in a professional and timely manner, documenting all relevant information - and flagging complaints to Customer Care Manager and / or designated person the same day
  • To place orders for customers by any media used, delivering an error rate of less than 0.5%
  • To handle product returns according to the defined procedure
  • Perform identified actions for overdue jobs, including communication to customers and chasing


  • Previous experience in a customer support role skills within optical environment ideally
  • Strong telephone and verbal communication skills along with active listening
  • Good IT skills with accuracy and attention to detail
  • Customer focus and adaptability to different personality types

Customer Service Advisor - Temporary to Permanent - £8.72 per hour

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