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Contact Advisor -Test & Trace
Ystrad Mynach, Caerphilly
Salary: Up to £10.41 per hour
Job Type: Temporary
Start Date:
Job Reference: 213174
Added: 14 Oct 2020
Job Description

Acorn is currently recruiting Contact Advisors to support all Local Authorities in Gwent and Aneurin Bevan University Health Board to deliver the Gwent Contact Tracing Service on a full time basis.

The successful candidates will be required to work from home but occasionally will be required to go to the offices in Ystrad Mynach, often at short notice, so must live locally and be able to get there within 1 hour.

The business requirement will involve working on a rota basis covering Monday - Sunday between the hours of 08:00 - 20:00, including bank holidays - the shift patterns will be:

Early: 8am - 4pm.

Late: 12pm - 8pm


Essential Criteria:

Minimum relevant Level 2 qualification on National Framework i.e. Business Administration, Customer Services, IT and have evidence of qualification

Proven experience in making high volume outbound calls and excellent administration skills/ logging data


As a member of the contact tracing team you will be:

Undertaking the initial interview of COVID-19 positive cases and/or contacts by phone;

Identifying and following up with contacts and providing public health advice (where appropriate);

Ensuring the timely and accurate recording of information from those interviews using systems provided.

We would like to hear from you if you are:

Enthusiastic, positive and have an approachable manner;

Passionate about exceeding customer's expectations and delivering an outstanding customer experience;

A great communicator, both written and verbal;

Able to multi-task, prioritise, and manage time effectively;

Proficient in the use of Microsoft products, electronic systems and databases;

Able to work from home and can commit to working a minimum of 37 hours a week over seven days, for a minimum period of 12 weeks.

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