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Truro, Cornwall
Salary: £19500.00 - £21000.00 per annum
Job Type: Permanent
Start Date:
Job Reference: BBBH19271
Added: 23 Nov 2021
Job Description
As an integral part of our team, you will provide a high level of administrative support to the Directors, Surveyors, Operations and Marketing Manager and colleagues in an effective and efficient manner.

Our work is service led necessitating the ability to work under pressure when required. You are required to deliver first-rate customer service skills both on the telephone and face to face including engaging with and maintaining our relationships with Estate Agents, Solicitors, Lenders and Panel Appointments.

Main Duties and Responsibilities
* Enquiries and Queries - Dealing with and /or directing client enquiries and queries.
* Appointments - Arrange Surveys, manage diaries and provide surveyors with the appropriate
documentation for appointments.
* Typing - Audio Type detailed, sometimes very large surveys and reports accurately.
* Issuing Reports - The surveyors will check all reports before signing them off ready for the administration team to 'package', however, you will be required to check for any obvious mistake and ensure the reports are presentable. You then ensure that any additional
documents required are attached to the report before sending to the client.
* Invoicing - No accounts training is required, however, attention to detail is very important.
* Scanning and Electronic Filing - All current work is now stored electronically. It will be
your responsibility to scan and allocate any paper documents to jobs. You will also be
responsible for scanning old non-electronic files.
* Post - To reduce our effect on the Environment, we try wherever possible to only send
documents electronically but where hardcopies are required, you will be responsible for
franking and taking franked post to the allocated drop-off point.
* General Duties - You will be required to assist with the watering of plants, purchasing of
general supplies, disposing of waste toners etc.

* Audio typing to a minimum of 65 wpm with a high level of accuracy. Typing test at interview.
* Previous administrative experience working in a busy office environment.
Experience using Microsoft Office, email, and internet.
* Practical and Intellectual Skills (including any specialist knowledge)
* Exceptional Customer Service skills.
* Ability to maintain administrative and office systems.
* Excellent organisational and multi-tasking skills, with the ability to react quickly to changing demands and priorities.
* Self-motivated with the ability to work autonomously and as a team player.
* Understanding of confidential issues and GDPR.
* Accuracy with attention to detail.
* Numerate.

Interested? Please contact Alex from Acorn Recruitment Truro branch,

Acorn Recruitment acts as an employment agency for permanent recruitment.
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