Global Account Manager
Acorn Executive Search is engaged to identify a Global Account Manager to join their client, a specialist electronics manufacturer based in South Wales.
Be a key player within this global organisation. Our client delivers end to end through life tailored business solutions to world leading manufacturing partners.
*Be the primary focal point for the customer in terms of strategic issues, customer relationships, problem and conflict resolution and escalation. Be knowledgeable, involved and responsible in every aspect of the customer/client relationship. Support the effort to attract new opportunities as assigned.
*Regularly report to the company executive management team on customer and account status, opportunities, problems, issues and outlook.
*Demonstrate clear leadership of entire company team in maximizing the opportunity of the account and customer in both the short and long term.
*Take charge of and lead the company team in addressing problems, opportunities and other "hot spots" in a quick, decisive and effective manner.
*Consistently communicate schedule, milestones and progress to appropriate levels to the company and customer, in conjunction with the account Programme Manager, as may be assigned to specific programs
*Overall financial responsibility for profitability of each product sold
*Limit company liability by managing and negotiating contractual limitations.
*Conduct regular customer/company meetings including, but not limited to Monthly meetings, Quarterly Business Reviews and Strategic Business Reviews
*Coordinate and facilitates the management of internal teams assigned specifically to customer account.
*Identify and nurture further business expansion opportunities within the customer, including the coordination of Business Development Managers, as may be assigned to specific customer accounts
*Routinely travel to customer's global sites as needed to accomplish duties and responsibilities.
*Routinely travel to company's global manufacturing sites to coordinate and collaborate with site level resources.
*Prepare annual business plans for each account that is managed, including Budgets, Forecast and Risk Mitigation plans as may be required
*Directing focused customer growth based on the requirements of the Divisional Leadership Team
*Establish standard methodologies for project and program management, in conjunction with existing IMS Procedures
*Focal point for ensuring customer complaints are resolved in a timely and effective manner.
*Maintain an in depth knowledge of the EMS industry to support company growth and diversification and to ensure that we are benchmark in meeting customer expectations.
*Responsible for resolving open customer supplier financial issues including past due payments, material and labour variances, and obsolete and excess material.
Education / Experience / Credentials:
* Five plus years direct selling experience in electronic manufacturing or an equivalent field with a thorough knowledge of customer applications
Salary £55-65K depending on skills and experience plus 30% bonus
To apply, please send your CV and cover letter to email@example.com
Acorn Recruitment acts as an employment agency for permanent recruitment.