An opportunity has arisen with a forward thinking company reporting to the Manager as a Technical Support Metering Team Leader.
The opportunity for the role to be made permanent will be dependent on performance so will initially be a twelve month contact.
The main duties will be primarily to support the Compliance Manager in the day to day running of the Technical compliance Support Team and taking on Project Work in order to improve the efficiency of both internal and external systems
Specific duties with regards to the day to day running of the Technical Support Team will be to ensure:
*Monitoring the DTN flow system to ensure that the Technical Team meet all the objectives in terms of timeliness and accuracy.
*Being first point of contact for the Technical team in terms of support and Business As Usual queries
*Monitoring and ensuring that the Technical Inboxes are well maintained and queries prioritised to suit the needs of the customer.
*Liaising with the team to ensure that comms faults and queries are dealt with in an efficient manner in order to ensure that timescalesare met.
*Liaising with the Compliance Manager on a daily basis to ensure that all targets are achieved.
*Continually improving working methods and processes
*Provision of office based support for all Field Staff.
*Training of staff
Duties around the Project Work will be on an ad-hoc basis as and when required by the business.
Qualities required for this role are:
* Proven tenacity and drive in order to solve problems and move the business forward
* Proven ability to deal with complex technical requirements both existing and perceived
* Proven ability to lead the team, and the business, by example.
* Attention to detail is an essential quality for this role.
* The ability to recognize where process driven actions are required and able to create and follow through with monitoring of processes and recognize need for change .
In addition to this, you must have the ability to communicate effectively with other team members and management in order to ensure that all parties are kept updated. Excellent customer care skills are essential and you must be able to communicate effectively both verbally and in writing with customers and team members, and be able to represent the Company positively at all times. Good keyboard skills and a good working knowledge of Microsoft Office are essential.
Acorn Recruitment acts as an employment agency for permanent recruitment.