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Customer Service Advisor - Spanish speaking
Newport
Salary: £22000.00 - £24000.00 per annum + pension
Job Type: Permanent
Start Date:
Job Reference: BBBH25998
Added: 18 Oct 2021
Job Description
Acorn is recruiting on behalf of my client a market leader within their field. I am recruiting for a Fluent Spanish Speaking Customer Service Coordinator to join their expanding team.

You will be responsible for answering customer enquiries, inputting sales orders onto the system and providing administrative support to the team.

The Role

* Accurately respond to customer enquiries within expected timescales.
* Provide appropriate accurate technical customer support.
* Facilitate and coordinate the return and replacement process.
* Liaise with customers to initiate or renew service contracts.
* Liaise with service providers to provide timely and value-added logistics service.
* Provide accurate first response failure mode data to the Repair team.
* Provide support for Finance team with credit management.
* Provide support for direct sales where required or appropriate.
* Preparation of quotes and entry of orders into business system.
* Preparation and provision of export documentation.
* Utilise business systems to report, record, and support all processes where applicable.
* Utilise periodic customer surveys to measure operational excellence.

The Candidate


* Fluent in spoken English, plus Spanish, or proficient in another service-related specialism.
* Good written ability across all qualifying languages.
* Microsoft Office literate
* Familiarity with SAP or similar business system.

Benefits

* Paying a basic salary of £22,000 - £24,000 DOE
* Monday to Friday working hours (rota - week 1 - 8 am - 4 pm, week 2 9 am - 5 pm)
* Free parking on site
* 25 days annual leave plus bank holidays
* Pension plan

Apply today for immediate consideration.
The Client

I am recruiting on behalf of my client a market leader within their field. I am recruiting for a Fluent Spanish Speaking Customer Service Coordinator to join their expanding team.

You will be responsible for answering customer enquiries, inputting sales orders onto the system and providing administrative support to the team.

The Role

* Accurately respond to customer enquiries within expected timescales.
* Provide appropriate accurate technical customer support.
* Facilitate and coordinate the return and replacement process.
* Liaise with customers to initiate or renew service contracts.
* Liaise with service providers to provide timely and value-added logistics service.
* Provide accurate first response failure mode data to the Repair team.
* Provide support for Finance team with credit management.
* Provide support for direct sales where required or appropriate.
* Preparation of quotes and entry of orders into business system.
* Preparation and provision of export documentation.
* Utilise business systems to report, record, and support all processes where applicable.
* Utilise periodic customer surveys to measure operational excellence.

The Candidate

* Fluent in spoken English, plus Spanish, or proficient in another service-related specialism.
* Good written ability across all qualifying languages.
* Microsoft Office literate
* Familiarity with SAP or similar business system.

Benefits

* Paying a basic salary of £22,000 - £24,000 per annum - DOE
* Monday to Friday working hours (rota - week 1 - 8 am - 4 pm, week 2 9 am - 5 pm)
* Free parking on site
* 25 days annual leave plus bank holidays
* Pension plan

Apply today for immediate consideration.

Acorn Recruitment acts as an employment agency for permanent recruitment.
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