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Second Line Support Analyst
Reading, Berkshire
Salary: £25000.00 - £30000.00 per annum + + benefits
Job Type: Permanent
Start Date:
Job Reference: BBBH26557
Added: 22 Nov 2021
Job Description
An exciting opportunity has arisen within our innovative and award-winning data intelligence client. They offer cloud server and data solutions to a variety of clients in property and legal markets. One of the top three employers across the South-west. This company is invested in its employees as well as their clients.

Based within their Reading office, you will be joining a dynamic and invested team. Working within the service desk, you will be a professional and driven individual. Looking to develop and grow in your career. With a passion for your craft and a sense of creativity.

As a second-line analyst you will be working closely with third-line providers helping to create a seamless experience for the client. You will be responsible for managing and overseeing the mobile device management duties. Whilst assisting other service desk team members and being proactive in your own professional development.


- Mobile device management and maintenance.
- Very analytical with a strong sense of organisation and excellent problem-solving skills
- iOS troubleshooting skills.
- An active listener with the ability to understand stakeholder requirements and create solutions.
- Customer service experience.

Tools & Technologies:

- CompTIA A+ or equivalent.
- ITIL v3 Foundation or previous Service/Support Desk experience.
- IT security (firewalls, anti-virus, etc).
- Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.


- 25 days' holiday, with optional 5 days unpaid leave per year.
- Flexible working.
- Free parking.
- Free fruit, biscuits, tea, and coffee.
- Annual lifestyle allowance of £300 to put towards an activity of your choice.
- Cycle to Work scheme and Gym Flex scheme.
- Internal coaching/mentoring system throughout your time here.
- Focus on training and career progression.

If this opportunity interests you, then please do not hesitate, get in touch with Alexandra Morton at Acorn Recruitment.

Acorn Recruitment acts as an employment agency for permanent recruitment.
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