Apply for job
Senior Customer Account Manager
Cardiff
Salary: Up to £50000.00 per annum + £5.6k car allowance
Job Type: Permanent
Start Date:
Job Reference: BBBH27311
Added: 13 Jan 2022
Job Description
Acorn is working on behalf of a client based on the outskirts of Cardiff who are recruiting for a Senior Customer Account Manager. The role is remote and covers the M4 corridor as south as London and the M5 towards the Midlands.


Main Tasks and Objectives:
Operations Management

* Attend regular review meeting with the customer via face-to-face meetings/remote video meetings or conference calls as required.
* Establish and maintain effective communication links with other Company departments to ensure that the customer objectives are achieved. This will involve regular meetings with the staff based in Cardiff.
* Liaise internally within the organisation to resolve customer issues that arise.
* Provide feedback to relevant Company departments about customer complaints and problems with a goal to preventing the problem in the future.
* Maintain accurate records of all contractual customer information and be aware of the contractual obligations of the customer contract to ensure that the Company and customer comply with them.
* Prepare and review regular customer reporting information that is provided to the customer.
* Report on a weekly basis any significant opportunities, issues or threats with their account to the commercial director.
* Identify and report new sales opportunities with the customer and develop a plan to maximise the profitable revenues of the customer.
* Prepare and review chargeable call information that is provided to the customer and be responsible for the regular invoicing of the customer.
* Assist the finance and administration department in obtaining information from the customer to ensure the accurate and timely invoicing of hardware maintenance and other services provided to the customer.
* Notify the finance and administration department of any potential disputes regarding invoices submitted by the Company and assist in the payment of any customer invoices that are overdue.
* Maintain awareness of the Company's services and of relevant sales techniques to ensure that the role is carried out as effectively as possible.


Person specification:
Skills and knowledge

* Effective planning and organisational skills, with the ability to meet deadlines
* Possess a high level of commercial acumen and negotiation skills
* Strong leadership skills to provide direction, motivation and development to the team - overall aim of providing effective excellent customer commercial service.
* Effective interpersonal skills, with ability to build rapport with customers/staff
* Strong communication skills both verbal and written to communicate effectively at all levels, both externally and internally within the organisation.
* High levels of computer literacy
* Effective time management skills
* Ability to negotiate with customers


Qualifications and training:

* Qualified to degree level or NVQ level 3 or 4 management or qualified by experience
* Customer service training/qualification
* Sales training
* Negotiation skills training
* Presentation skills training


Benefits:

* Salary £50k per annum and car allowance £5.6k
* 23 days annual leave, plus bank holidays
* Private healthcare

Acorn Recruitment acts as an employment agency for permanent recruitment.
Related Jobs
Register with us and we’ll help you to find your ideal job
Part of the Synergie Group