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Senior Customer Account Manager
Salary: Up to £50000.00 per annum + £5.6k car allowance
Job Type: Permanent
Start Date:
Job Reference: BBBH27311
Added: 13 Jan 2022
Job Description
Acorn is working on behalf of a client based on the outskirts of Cardiff who are recruiting for a Senior Customer Account Manager. The role is remote and covers the M4 corridor as south as London and the M5 towards the Midlands.

Main Tasks and Objectives:
Operations Management

* Attend regular review meeting with the customer via face-to-face meetings/remote video meetings or conference calls as required.
* Establish and maintain effective communication links with other Company departments to ensure that the customer objectives are achieved. This will involve regular meetings with the staff based in Cardiff.
* Liaise internally within the organisation to resolve customer issues that arise.
* Provide feedback to relevant Company departments about customer complaints and problems with a goal to preventing the problem in the future.
* Maintain accurate records of all contractual customer information and be aware of the contractual obligations of the customer contract to ensure that the Company and customer comply with them.
* Prepare and review regular customer reporting information that is provided to the customer.
* Report on a weekly basis any significant opportunities, issues or threats with their account to the commercial director.
* Identify and report new sales opportunities with the customer and develop a plan to maximise the profitable revenues of the customer.
* Prepare and review chargeable call information that is provided to the customer and be responsible for the regular invoicing of the customer.
* Assist the finance and administration department in obtaining information from the customer to ensure the accurate and timely invoicing of hardware maintenance and other services provided to the customer.
* Notify the finance and administration department of any potential disputes regarding invoices submitted by the Company and assist in the payment of any customer invoices that are overdue.
* Maintain awareness of the Company's services and of relevant sales techniques to ensure that the role is carried out as effectively as possible.

Person specification:
Skills and knowledge

* Effective planning and organisational skills, with the ability to meet deadlines
* Possess a high level of commercial acumen and negotiation skills
* Strong leadership skills to provide direction, motivation and development to the team - overall aim of providing effective excellent customer commercial service.
* Effective interpersonal skills, with ability to build rapport with customers/staff
* Strong communication skills both verbal and written to communicate effectively at all levels, both externally and internally within the organisation.
* High levels of computer literacy
* Effective time management skills
* Ability to negotiate with customers

Qualifications and training:

* Qualified to degree level or NVQ level 3 or 4 management or qualified by experience
* Customer service training/qualification
* Sales training
* Negotiation skills training
* Presentation skills training


* Salary £50k per annum and car allowance £5.6k
* 23 days annual leave, plus bank holidays
* Private healthcare

Acorn Recruitment acts as an employment agency for permanent recruitment.
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