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Customer Account Manager - Manufacturing
Barnstaple, Devon
Salary: Negotiable
Job Type: Permanent
Start Date:
Job Reference: BBBH28623
Added: 12 Aug 2022
Job Description
Job Title; Customer Account Manager - Manufacturing
Location; Barnstaple
Job Type; Permanent, Full Time
Salary; Competitive

Do you have a background in Purchasing/Procurement/Customer Service/Sales/Technical Admin within Manufacturing? Then this could be the next career step for you!

Job Role;

* Provide outstanding levels of customer service to existing and new customers.
* Establish strong relationships and processes with Customers from quotation to delivery.
* Drive improved performance based on measurable KPIs.
* Drive sales growth with existing customers
* Customer Management such as maintaining regular meetings and updating customers on the status of their orders
* Cost, estimate and quote on bids.
* Export compliance and reporting
* General order administration and using company ERP effectively and efficiently


Candidate Requirements;

* Must have experience within a manufacturing environment - Electronics, magnetics or defence/MOD is highly desirable but not essential
* Must have proven Account Management/ Service Delivery experience and be highly customer focused
* Excellent communication skills
* Ability to work in a fast paced, pressurised KPI driven environment.
* Confident and highly professional with speaking to Senior Leaders as customers such as Senior Buyers and Head of Planning
* Occasional travel to customer sites in the future once all covid restrictions have been relaxed
* Excellent computer and IT skills, using and regularly updating ERP system and using excel for reporting metrics
* Experience in Import/Export compliance


Company Benefits;

* 25 days annual leave plus 8 bank holidays
* Early finish on a Friday!
* Company Social events
* Hybrid working
* Be part of an enthusiastic and driven team of 6 Customer Account Managers
* Quarterly company wide performance bonus
* Discounted gym membership
* Life Assurance scheme
* Cycle to work scheme
* Free onsite parking
* Fresh fruit and hot drinks
* Medical cover
* Company Share- Save scheme

Acorn Recruitment acts as an employment agency for permanent recruitment.
Rebecca Bennison
Team Leader
Rebecca has five years of recruitment experience within Acorn and has excelled in her role. She has expert knowledge of the local area’s businesses and the candidate market across Devon. She is particularly interested in recruiting for Administration, Sales, Finance and Accounts, Customer Services, HR, Marketing and Clerical roles.
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