Acorn Recruitment is looking for Ambulance Dispatchers to work in a busy NHS call centre environment.
The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.
Reporting to the Dispatch Team Leader, the dispatcher role will have responsibility to manage the effective and efficient deployment of operational resources to Emergency calls from members of the public, Health care professionals and other agencies.
They will be responsible for providing assurance to the Dispatch Team Leader regards all aspects of operational delivery and performance across their dispatch area.
The dispatcher will work in conjunction with the Dispatch Team Leader to ensure safe, effective and high quality deployment of resources in accordance with agreed Trust process and policies, ensuring a principle of 'no patient to be kept waiting unnecessarily' and 'respond, review, revise' is consistently adopted.
The Dispatcher will utilise and follow the call categorisation and coding as determined by the triage process or policy, ensuring that all incidents are dispatched on in time and priority order at all times, escalating concerns to the Dispatch Team Leader.
The Dispatcher will deal with all aspects of Resource Allocation and Management for their dispatch area when on duty and will be familiar and ensure adherence to Service Plans, Trust policies and procedures and Key Performance Indicators (KPI's).
For more information please contact [email protected]
Acorn Recruitment acts as an employment agency for permanent recruitment.