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IT Service Delivery
Barnstaple, Devon
Salary: Negotiable
Job Type: Permanent
Start Date:
Job Reference: BBBH30340
Added: 27 Jun 2022
Job Description
We're recruiting for IT Service Delivery to work for our manufacturing client in Barnstaple on a permanent basis.


Working hours:

* Mon - Thurs 8am-5pm
* Early finish on a Friday! (8am-1pm)


The Job Role:

* Be the first point of contact for IT issues. Take ownership and follow issues through to ensure they are complete, even if passed on to another colleague in the IT team

* Work within a virtual team to provide support to staff around the global with IT issues escalating where necessary to other teams. Responsible for any escalated calls and will ensure that these are resolved acceptably to both parties

* Support local systems such as servers, storage telecoms, and networking

* Manage company phone systems and time clock systems

* Responsible to ensure adequate backups are completed

* Monitor the availability of global systems through existing portals and log/resolve/escalate issues

* Provide technical assistance and training to computer users on the application software, hardware and computer services

* Responsible for IT hardware and software inventory

* Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems


Candidate Requirements;

* Have a logical, thorough and process-based delivery style
* Be precise, paying attention to detail to meet commitments and deliver continual improvement within communicated and well-managed budgetary restrictions
* At least 3 years' experience in IT

(Desirable) Knowledge of:

* ITIL Service Management and process execution is a benefit
* Microsoft Windows client & server OS to Windows 10 client and Windows Server 2016
* VMware Vsphere infrastructure
* HP server and storage technologies
* Experience of working in a global multinational company
* VOIP and PBX systems
* Office 365 and its applications
* Symantec Backup Exec version 14 to 20.3

Company Benefits;

* 25 days annual leave plus 8 bank holidays (33 days)
* Company Social events
* Discounted gym membership
* Life assurance
* Fresh fruit and hot drinks
* Cycle to work scheme
* Company share-save scheme
* Medical cover
* Performance-related incentives / bonus scheme
* Free parking

Acorn Recruitment acts as an employment agency for permanent recruitment.
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