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Field Service Engineer (Laboratory Equipment)
Birmingham, West Midlands
Salary: Excellent benefits package
Job Type: Permanent
Start Date:
Added: 20 Jan 2023
Job Reference: BBBH33898
Job Description
Acorn is currently recruiting for a Field Service Engineer - Laboratory equipment Life Sciences.

Job description:

* Impact sales by maintaining a high standard, professional image and by demonstrating the added value of customer support, always acting as an ambassador for the Company

* Impact positively on the overall performance of the Customer Service Department by maintaining a flexible approach to work. Planning and executing work in an effective and efficient manner, providing the highest levels of customer service support and the best possible financial performance

* Main product groups that will be supported are High Content Screening and associated robotics products as required, with the potential for training on other product lines in the future

Priorities and objectives:

* Perform field service as advised, carrying our repairs, maintenance and installation of instrumentation and their accessories
* Provide onsite user training on defined product groups
* Ensure all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types
* Maintain ancillary documentation (Safety Manual, Procedures Manual) to the highest standard
* Regular reviewing of manuals in accordance with the Quality Management System

* Align personal working practices with the department's performance targets
* Actively demonstrate compliance with all team targets
* Maintains personal service spares issued and inventory records to the highest standard
* Ensures all anomalies are quickly and effectively reported and resolved
* Ensures that all tools and test equipment are adequate to perform service required, and that all test equipment issued is calibrated at the times specified
* Makes timely returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc.
* May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture


* Degree, HND or equivalent in Electronic Engineering or a Biotechnology discipline
* Full UK driving licence


* Experience in a Customer Service Environment
* Background in Electronics preferably gained in a high technology service environment
* An understanding of analytical and clinical instrument applications
* Experience servicing and/or using HCS or similar equipment highly desirable


* Can communicate in a professional manner internally and with customers, providing service information, technical data and general assistance as necessary
* Negotiating and influencing skills
* Understanding of excellent Customer Service

Acorn by Synergie acts as an employment agency for permanent recruitment.
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