A Leading Dorset Law Firm are seeking a Legal Receptionist for their Blandford Forum Office.

The successful candidate will work with the Reception team to ensure the smooth running of a professional and effective switchboard and reception area. This is a full-time position but part-time 30 hours a week over 4 days may be considered.

Main Duties:

Client Care

* To provide a high level of personal and professional service at all times;
* To ensure strong focus on quality client care dealing with client enquiries in a patient manner;
* To ensure all calls are answered quickly and transferred to the appropriate person, emailing detailed message if necessary;
* To deal with client's complaints in a sympathetic way and ensuring full messages passed on to the relevant fee earner/Partner.

Reception

* To help maintain a clean, tidy and organised reception area;
* To check the phone system for overnight messages, ensuring they are passed to the relevant person promptly;
* To ensure reception is covered at all times;
* To assist with the efficient and timely opening of post and date stamping;
* To ensure all cheques are logged before handing to the accounts team;
* To ensure all hand delivered post is logged and collected and marked as hand delivered;
* To update the roll call lists, ensuring new copies are always available;
* To process the franking of post, as required.

Administration

* To organise refreshments for Partners, clients and staff for meetings, as required;
* To assist with ordering stationary, office and first aid supplies, when required;
* To ensure that post is opened and distributed to all departments every morning, and all out going post is franked and ready at the end of each day;
* To check supplies for the cloakrooms and meeting rooms on a daily basis;
* To ensure all internal telephone listings, and organisation charts and People Finder are kept up to date;
* To train as a First Aider and Fire Marshall;
* To ensure weekly Fire alarm testing is actioned on a Wednesday;
* To register all files that come back from the unit onto the Reception spreadsheet;
* To ensure that all missed telephone calls are called back on the day;
* To maintain spreadsheet to track internal post.


Personal 

* To keep confidential all client information. 
* To be positive and helpful with colleagues, clients and professional contacts of the Firm. 
* To assist other departments and colleagues within the firm as requested. 
* To adhere to and familiarise themselves with the firm's terms and conditions (PPs).

Other duties
 

*To include other reasonable duties and tasks which are part of, and incidental to, this type of work 

Person Specification

Education and Qualifications

* Education to GCSE level or equivalent, to include level 4 in Mathematics and English

Experience

* Previous experience of reception work
* Previous experience of managing a reception service
* Knowledge and Skills
* Good understanding of customer service.
* Good organisation skills.
* High degree of accuracy.
* Strong IT Skills

Personal attributes

* To be positive and helpful with Principals, colleagues, professional contacts and clients of the firm.
* To keep confidential all client information.
* To assist colleagues within the Firm, as requested.

Please apply here and Lynette will call you back to discuss the role further.

Acorn by Synergie acts as an employment agency for permanent recruitment.