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Anti-Social Behaviour Officer

Location

Cardiff

Pay rate, Salary

£12 - £23.15 per hour

Contract Type

Temporary

Summary

Anti-Social Behaviour Officer

Cardiff

£15.43 - £23.15 per hour

37 hou...

Job Reference

a1WNz000000jnpNMAQ_1719828947

Job description

Anti-Social Behaviour Officer

Cardiff

£15.43 - £23.15 per hour

37 hours per week (can be unsociable hours)

Acorn by Synergie is recruiting for an Ant-Social Behaviour Officer for their clients within the Public Sector based in Cardiff.

Job Purpose

The purpose of this role is to support our client in tackling anti-social behaviour across the city for their tenants and leaseholders. Providing effective anti-social behaviour case management ensuring that all appropriate actions are taken in tackling anti-social behaviour including the use of non-legal remedies such as restorative justice.

Supporting multi-agency problem-solving to improve community safety and working with Police and other agencies as necessary.

Responsibilities

  • To work in partnership with service areas, police and other key partners to gather and analyse evidence of anti-social behaviour and to develop appropriate responses.
  • To meet, as necessary, with victims, witnesses of anti-social behaviour to offer advice, support, gather evidence, and take statements and to keep them informed of progress in their respective cases.
  • To take effective and prompt action against perpetrators of ASB ensuring urgent cases are dealt with appropriately to ensure effective use of ASB injunctions.
  • To take ownership of cases and ensure that all necessary actions are taken to resolve anti-social behaviour issues, including the use of restorative justice methods.
  • To be flexible with working hours, visiting problem locations to obtain direct evidence relating to ASB incident as they occur.
  • To undertake joint working with Police, Youth Offending Services and other agencies as required ensuring effective remedies are used when ASB occurs and look to develop a more proactive approach in dealing with ASB.
  • To work closely with their legal team in preparing case files and attending court to give evidence when necessary, including as a professional witness.
  • To act as lead officer at Court and evictions.
  • To look at causes of anti-social behaviour and to work with other sections to ensure all options are considered such as designing out crime or regeneration of areas in order to have a positive impact on reducing anti-social behaviour.
  • To be aware of and make use of all the relevant partnership policies, practices, procedures and protocols in relation to tackling anti-social behaviour.
  • To be aware of and make use of all relevant legislation and powers in relation to tackling anti-social behaviour including taking a proactive approach to the prevention of anti-social behaviour.
  • To support multi agency problem-solving processes and contribute to action plans for tackling cases of anti-social behaviour.
  • To regularly review, under guidance of the Anti-Social Behaviour Manager, all ongoing cases of anti-social behaviour and ensure that appropriate action is taken.
  • To maintain records of all case work and ensure that their anti-social behaviour management tools are properly maintained including the document management system.
  • To deal with complaints, disputes and enquiries, as required seeking to resolve these at the earliest opportunity and within the specified time limits.
  • To observe confidentiality, data protection and other relevant legislation (e.g. RIPA) and to deal sensitively with all casework matters.
  • To play an active part within the Landlord Services Section ensuring that good communication is maintained within the team, providing cover for others and contributing to the work of the team.
  • To carry out any general office duties as reasonably required including maintaining all necessary records and to provide monitoring information as required.

Experience / Knowledge

  • Experience of working within a housing related environment
  • Experience of evidence gathering and case management.
  • Experience of dealing sympathetically with public enquiries and complaints.

Skills & Abilities

  • Demonstrates the ability to work as part of a team, showing a willingness to assist others and a commitment to meeting the objectives of the team.
  • Demonstrates the ability to communicate well in a manner appropriate to individual needs, in person, by phone or in writing.
  • Demonstrates the ability to analyse and evaluate evidence and to make effective decisions.

Education & Training

  • Demonstrates a high level of literacy and numeracy.
  • Demonstrates proficiency in use of IT systems, particularly Microsoft Word, Outlook, database and/or case management tools.
  • Community Safety Qualification (NVQ or Degree) is desirable for this role.

Personal Attributes

  • Shows a personal commitment to the work of the service, taking ownership of tasks and seeking to meet set deadlines and targets.
  • Able to work with flexibility as some evening and weekend working may be required.
  • Lone worker.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

Our specialist consultant
Donna Chaney
Public Sector

Senior Consultant

Donna Chaney

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