S&You: specialists in Tech Recruitment sub-brand of Acorn by Synergie, find out more

Customer Service Administrator

Location

Willand, Devon

Pay rate, Salary

£12.00 - £12.50 per hour

Contract Type

Temporary

Summary

Customer Service Administrator

Willand, EX15, Devon

Shift: 8am to 5...

Job Reference

a1WNz000001yM57MAE_1736961508

Job description

Customer Service Administrator

Willand, EX15, Devon

Shift: 8am to 5pm Monday to Friday (4pm Finish on Friday)

Pay rate: up to £12.50 p/h

Temporary

Main Duties and Responsibilities:

  • Answer all incoming customer service calls in a timely and professional manner.
  • Be the owner of the phone system - supported by our partner and manage answer machine messengers.
  • Responsible for dealing with all customer enquiries and complaints, as well as giving the solution (via email and phone) in a timely and confident manner.
  • Monitor and sort all incoming email inboxes for customer services.
  • Maintain Complaints spreadsheets and report at EOM for both companies.
  • Responsible for all DPD enquiries and disputes using their platform.
  • Responsible for all Shopify online orders that require attention for both companies.
  • Routine checking and filing of paperwork for operations and customer care role.

Requirements:

  • A friendly and professional telephone manner.
  • Experience in providing customers with a high level of service.
  • Strong written and verbal communication skills.
  • Competence in Microsoft Word and Outlook,
  • A team-oriented attitude in a small, dynamic office environment.

Don't miss out, APPLY NOW!!! or contact Judyta at our Tiverton branch for more details:

Phone: 01884 242 255

Mobile: 07741 809 497

Acorn by Synergie acts as an employment business for the supply of temporary workers.

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