UK Technical Support Engineer
Reports to: UK Sales Manager
Field Based: Luton, Slough Region
Acorn is looking to recruit a UK Technical Support Engineer for our client, a specialist manufacturer who design and manufacture monitoring and telemetry equipment for water, wastewater and gas networks.
Their primary focus for over 30 years has been clean water and network distribution system monitoring, however in the last few years they have expanded into new sectors which include gas, water and electricity meter consumption, gas network monitoring and sewer, river and flood monitoring. Their solutions have had a significant impact in helping customers save time, effort, natural resources, energy and cost.
Purpose of role:
To provide technical and practical support to the UK Sales Team. Helping to ensure a clear, smooth delivery of projects. This is an exciting and varied role. The role will involve frequent travel to customer sites but when not on site will be based from home. (approx 2 overnight stays a week)
*Skilled point of contact for both customers and colleagues. Providing insight and timely resolutions to queries and questions in order to aid and progress projects in your business area.
*Provide guidance and support for customers including;
oPerforming on-site diagnostics as required
oDevising and providing training for customers which may be tailored to their individual needs.
*Support the UK Sales Team and/or others with technical information and practical capabilities during the tender/installation phases.
*Be actively involved in the project management and client handover of new projects; installations and/or upgrades. Using expertise to act as a link between sales person and customer.
*Liaise with colleagues to share information and knowledge to ensure best customer experience
*Completion of all Company documentation correctly and efficiently, following all appropriate guidelines.
Qualifications, skills and experience
*Experience of supporting technical products in a business to business environment
*Hands on experience of installing/problem shooting technical equipment
*Experience of working in a number of different environments (office/on-site, one to one/groups)
*Computer literate, a good level of computer skill will be needed for this role in order to complete paperwork, update databases, software understanding etc.
*Project Management experience of having been integral to projects would be advantageous
*A full driving licence is a requirement for this role.
*Excellent communications skills, the ability to communicate technical information in a clear and concise manner. Able to communicate well at all levels.
*Interpersonal skills, the ability to build relationships with colleagues and clients.
*Team Player, able to work with various groups, both internally and externally
*Motivated self-starter, proactive approach to work
*Organised, focused and driven to achieve results within set timescales
*Flexible, prepared to travel, sometimes at short notice and be able to stay away from home when required (estimated 50% of the time)
*Understanding of the UK Water Industry would be advantageous but not essential.
*the above is not an exhaustive list and you will be expected to perform duties that are in line with your role, training and experience.
*Competitive salary (Negotiable dep on experience)
*Smartphone, laptop and appropriate equipment as required
*25 days holiday (during first year of employment, holiday entitlement is proportional to service)
*Opportunity to join the Company Pension Plan
*Opportunity to join the Company Shares Scheme
*Company vehicle (role is field based and includes a significant amount of travel)
How to apply
To apply for this vacancy please send an up to date CV along with a covering letter to Rachel.Sheehy@acornpeople.com
Acorn Recruitment acts as an employment agency for permanent recruitment.