Norwegian Speaking Customer Service Advisor
Location: Newport (Hybrid - 3 days office / 2 days home)
Salary: £27,000
Type: Permanent, Full-Time (Monday to Friday)

About the Role:

We're looking for a Norwegian-speaking Customer Service Advisor to join our dynamic Operations team. In this hybrid role, you'll provide exceptional support to customers and handle insurance-related claims with care and accuracy. You'll play a vital role in ensuring customer satisfaction by managing enquiries, processing claims, and liaising with insurance partners.

Key Responsibilities:

Customer Service:

• Handle inbound customer enquiries professionally and efficiently

• Accurately record insurance information from customers, brokers, and insurers

• Ensure all data is entered correctly into internal systems

• Build strong relationships with customers, brokers, and suppliers

• Meet agreed response times and service level agreements

• Maintain detailed case notes for team-wide visibility

• Handle complaints in line with company procedures

• Support and mentor new team members when needed

Claims Handling:

• Review and gather information on reported claims

• Evaluate coverage, assess documentation, and estimate losses

• Maintain accurate records throughout the claims process

• Liaise with insurers on high-value or complex claims

• Follow up proactively to obtain outstanding documents or updates

• Identify opportunities for subrogation or recovery

What We're Looking For:

• Fluent in Norwegian (spoken and written)

• Strong customer service and communication skills

• Attention to detail and a high level of accuracy

• Ability to manage workloads and meet deadlines

• Problem-solving mindset with a professional approach to complaints

• Prior claims experience is an advantage but not essential

Benefits:

• Bonus scheme based on company performance

• 25 days' annual leave (option to buy/sell days)

• 5% employer/employee pension contributions

• Private medical healthcare

Acorn by Synergie acts as an employment agency for permanent recruitment.