Help Desk Administrator

Newport | Competitive salary | 8.30am - 5pm | Monday to Friday | Temporary - Permanent

Introduction

Acorn by Synergie is partnering with a national construction contractor to recruit an experienced Help Desk Administrator in Newport. This well-established company, located close to the city centre, offers opportunities for career growth within the business.

The role involves providing excellent customer service, supporting engineers and subcontractors, and ensuring accurate reporting and service delivery.

Key Duties:

• Schedule engineers and manage dispatch.
• Provide a friendly and professional point of contact for customer queries and concerns.
• Handle incoming and outgoing calls as required.
• Log calls into the CAFM system and allocate to engineers or subcontractors.
• Close calls on the CAFM system, updating clients on progress or confirming completion.
• Raise purchase invoices for materials and purchase orders for subcontractors.
• Liaise with contract staff and subcontractors to ensure timely return of required information.
• Respond to queries, amend data and re-issue tasks as necessary.
• Work with the Contract Manager to improve service quality and reporting processes.
• Monitor CAFM (Job Logic) data to ensure work orders are correctly created, assigned, prioritised and categorised in line with KPIs and SLAs.

Requirements:

• Previous experience working on a help desk.
• Experience in engineer scheduling or dispatch.
• Strong administration skills.
• Experience in a customer-facing role.
• Good timekeeping.
• Proficiency in basic Microsoft Office packages.

What We Offer:

• Full-time role with stable hours.
• Opportunity to move from temporary to permanent employment.
• Career progression within a well-established construction business.
• Supportive team environment.

Hours:

• Monday to Friday, 8.30am - 5pm.

Interested?

Apply online with your CV attached, or call our construction team at Acorn by Synergie.

Acorn by Synergie acts as an employment business for the supply of temporary workers.