Customer Service & Warehouse Operative

Job description

Customer Service & Warehouse Operative

SN14 0ZE | £14 per hour | Flexible 8am-6pm | Monday - Friday | Full-Time

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Introduction

Acorn by Synergie is recruiting for a Customer Service & Warehouse Operative to join a small, well-established UK-based e-commerce business.

This role is ideal for a flexible, proactive individual who is passionate about delivering excellent customer experiences while helping to keep the warehouse efficient and well-organised.

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Key Duties:

Customer Service Responsibilities:

• Respond promptly and professionally to customer queries via email and live chat.

• Provide clear, friendly, and solution-focused support for order tracking, returns, and product information.

• Identify recurring customer issues and suggest improvements to streamline service.

• Work collaboratively with the team to continually improve the customer experience.

Warehouse Responsibilities:

• Accurately pick, pack, and prepare orders for timely shipping.

• Operate material handling equipment safely and efficiently.

• Load and unload deliveries, ensuring products are handled with care.

• Use a warehouse management system (e.g., Veeqo) to track stock and manage inventory levels.

• Maintain an organised and tidy warehouse environment.

• Conduct regular stock checks and report discrepancies.

• Follow safety protocols to ensure a safe working environment at all times.

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Requirements:

• Excellent written English, including grammar, tone, and clarity.

• Previous e-commerce customer support experience (Shopify experience is a plus).

• Prior warehouse experience with knowledge of order fulfilment processes.

• Tech-savvy and comfortable learning new systems and tools.

• Highly reliable and punctual.

• Positive, calm attitude under pressure.

• Strong attention to detail and ability to work independently.

• Comfortable with physical tasks such as lifting, moving, and stocking goods.

• Mechanical or construction knowledge is a bonus.

• Flexibility to work within UK hours (8am-6pm) and overlap with core team schedule.

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What We Offer:

• Weekly pay and salary extras.

• 28 days' holiday.

• Be part of a small, agile team where your work makes a direct impact.

• Enjoy a varied role blending customer interaction with hands-on operational tasks.

• Flexible working arrangements.

• Opportunity to gain experience across multiple areas of an e-commerce business.

• Room for growth as the company expands.

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Interested?

Apply now to join a dynamic e-commerce team where every contribution counts.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

Apply now

Our specialist consultant

Project Manager

Lisa Jackson

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